Refund policy
Last Updated: October 26th, 2026
Return Policy Overview
Return Window: 30 days from the day you receive your order
Condition: Items must be unused and in original condition with all packaging, tags, and accessories.
Easy Returns: Our support team walks you through the process.
Restocking Fee: None.
At Snatched & Co. we want you to be happy with every purchase. If for any reason you are not, our return process is simple and hassle free.
Order Cancellations: You may cancel an order within 24 hours of placing it by emailing hello@snatchedco.co with your order number. After that window we cannot guarantee a cancellation because the order may already be in processing. Once an order has been dispatched it can no longer be cancelled. If your order has already shipped, you can return the item after delivery in line with this Return and Refund Policy.
Return Costs:
Defective or Incorrect Products: no cost to you if the item is incorrect, was damaged by the carrier, or is defective in any way.
Customer Remorse (Change of Mind): you cover the actual return shipping cost if the wrong item was ordered, the item does not fit, or you no longer want it. Original shipping costs are non-refundable.
How to Return an Item
- Contact Us: email hello@snatchedco.co with your order number and the reason for the return.
- Pack Your Item: repack it securely in the original packaging with all accessories, tags, and documents.
- Send It Back: ship the return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process Inspection: When your return arrives we inspect it to confirm it meets our return criteria. Refund Timing: once approved, your refund is processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges: We accept exchanges. To swap your item for a different size, color, or product, email hello@snatchedco.co and we will arrange a quick exchange.
Order Not Delivered: If your order has not arrived within the expected delivery window, email hello@snatchedco.co with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.
Non-Returnable Items: For hygiene and safety reasons some items cannot be returned. These products are clearly marked as non-returnable on their product pages.
Changes to This Policy: We reserve the right to update this Return and Refund Policy at any time. Any change will be reflected on this page with a revised Last Updated date, so we encourage you to review it periodically. Continued use of our website after a change means you accept the updated policy.
Questions? Visit our FAQ page or contact our customer service team for assistance.
Store Address: 265 West 36th Street, New York, New York 10018, United States
Store Email: hello@snatchedco.co
Store Phone: +12122028112
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.