Shipping policy
Shipping Policy — Snatched & Co.
At Snatched & Co., we are committed to processing and delivering your orders as efficiently as possible. Below you will find details about our order processing, shipping timelines, and delivery policies.
Order Processing
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Orders are typically processed within 48 hours after being placed.
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Processing includes order verification, quality checks, and packaging.
Orders placed on weekends or holidays will be processed on the next available business day.
Please note that processing time is separate from shipping time.
During peak seasons or high-demand periods, processing times may be slightly longer. If delays occur, we will do our best to keep customers informed.
Estimated Shipping Times
Shipping times vary depending on your location.
Typical delivery estimates are:
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6–10 business days for many regions
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6–14 business days for most standard international deliveries
Shipping times shown on our website are estimated delivery windows and not guaranteed delivery dates.
Delivery times may vary due to factors outside our control, including:
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Customs processing for international shipments
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Carrier delays
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Weather conditions
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Transportation disruptions
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High seasonal demand
Shipping Costs & Promotions
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Shipping rates are calculated at checkout based on your delivery address.
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From time to time, Snatched & Co. may offer free shipping promotions. Details for these offers will be available on our website when active.
Tracking & Notifications
Once your order ships, you will receive an email containing your tracking number.
Tracking updates are provided by the shipping carrier and may take 24–48 hours to appear after shipment.
You can monitor your shipment using the tracking information provided in your shipping confirmation email.
International Shipping & Customs
We ship to many international destinations.
Shipping times and costs may vary depending on the destination country.
International orders may be subject to customs duties, import taxes, or other local fees. These charges are determined by your local government and are the responsibility of the customer.
We recommend checking with your local customs office for more information about possible charges.
Delivery Responsibility
Customers are responsible for ensuring the shipping address entered at checkout is accurate and complete.
Snatched & Co. is not responsible for orders delivered to the address provided by the customer at checkout.
Once a package has been marked delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your tracking shows “delivered” but you have not received your package, we recommend:
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Checking with neighbors or household members
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Checking your local delivery location or mailbox
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Contacting your local carrier office
If you still cannot locate the package, please contact us and we will assist in opening an investigation with the carrier.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned due to an incorrect or incomplete shipping address provided by the customer, any return shipping fees or carrier charges may be deducted from the refund where applicable.
Return Shipping Responsibility
Customers are responsible for all return shipping costs unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
Return instructions must be approved by our support team before sending items back.
Contact Before Filing a Dispute
If you experience any issue with your delivery or order, please contact our support team first so we can investigate and provide a solution.
Most shipping and delivery issues can be resolved quickly without the need to initiate a payment dispute or chargeback.
Issues & Customer Support
If you experience delays, delivery concerns, or missing items, please contact our support team.
Email: hello@snatchedco.co
Our customer support team is available to assist with tracking inquiries and delivery issues.
Thank you for shopping with Snatched & Co.
We appreciate your support and look forward to serving you.