Shipping policy
Last Updated: October 26th, 2026
At Snatched & Co. we want every order to be a smooth experience, and that starts with shipping terms that are easy to understand. We ship worldwide, with one flat shipping rate on every order.
Shipping Locations: We ship to customers around the world, including the United States, Canada, the United Kingdom, Europe, Australia and many other countries. If your country isn’t available at checkout, we can’t ship there yet. Contact us and we’ll let you know if that changes.
Delivery Times
Order Cutoff Time: 5:00 PM (EST). Orders placed after this time are processed on the next business day, which can add one extra day to the delivery estimate.
Order Handling Time: 1–2 business days, Monday–Friday. Once your order is processed, it’s handed to one of our trusted carriers.
Transit Time:
- United States: 6–8 business days
- International: 9–18 business days, depending on destination and customs clearance
Estimated Delivery Time:
- United States: 7–10 business days
- International: 10–20 business days
Delivery times are estimates and can vary because of things outside our control, such as customs processing, local holidays and carrier delays.
Carrier Services: We work with reliable carriers to deliver orders worldwide, including USPS, UPS, FedEx and DHL, along with trusted local postal services in the destination country.
Shipping Costs: A flat rate of $4.98 (USD) applies to every order, wherever it’s going. There’s no minimum order.
Customs, Duties & Taxes: International orders may be charged import duties, taxes or customs fees by the destination country. These charges aren’t included in your order total or shipping cost, and the customer is responsible for paying them. The carrier usually collects them at delivery. We don’t control these charges and can’t predict how much they’ll be, so we recommend checking with your local customs office before you order.
Delivery Issues: If you have any problem with your delivery, such as a delay or a lost package, please contact our customer service team right away. We’re here to help and to make sure your order arrives safely. Please double-check your shipping address at checkout, because a wrong address can delay delivery.
Tracking Your Order: As soon as your order ships, you’ll get an email confirmation with your tracking number. You can follow your shipment on our Order Tracking Page.
Changes to This Policy: We may update this Shipping Policy at any time. Any change will appear on this page with a new Last Updated date, so we encourage you to check it from time to time. If you keep using our website after a change, you accept the updated policy.
Questions? Visit our FAQ page or contact our customer support team.
Store Address: 265 West 36th Street, New York, New York 10018, United States
Store Email: hello@snatchedco.co
Store Phone: +12122028112
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1–2 business days.